LEGAL REFERENCE

Aap ki Privacy x 100 par Pehli Priority

Hamari platform par aapka personal information mehfooz rakhna hamari sabse bari zimmedari hai. Jab aap JazzCash, Easypaisa, SadaPay ya Raast se deposit karty hain, har transaction encrypted rehti...

Encryption-protected depositsAccount data isolationLocal compliance aligned
x 100 Aap ki Privacy x 100 par Pehli Priority

Hamari Privacy Approach Aur Pakistan Qanoon

Service ki dastiyabi jurisdiction par depend karti hai. Access se pehle local qanoon check karna user ki zimmedari hai.

PRIVACY QUESTIONS

Aapki Privacy Queries Ke Liye Hamari Team

Agar aapko apni privacy, data access ya security ke baary mein koi sawal hai, hamari support team 24/7 ready hai. Har inquiry ko seriously lety hain aur jaldi se jaldi jawab dety hain.

Team online

Email Support

[email protected] par likhy. Hum 24 ghanton mein reply krty hain aur aapka request track kr sktay hain.

In-Account Messaging

Aapky account dashboard mein support tab khol kar message bhej sktay hain. Real-time responses ke liye ye fastest tarika hai.

Data Request Portal

Hamari website par dedicated portal hai jahan aap apne data ke baary mein puchhth aur copies request kr sktay hain.

SECURITY PRACTICES

Hamari Privacy Infrastructure Kaise Kaam Krti Hai

x 100 par aapka security architecture industry standards follow krti hai. Har login, deposit aur withdrawal par encryption active rehti hai. Account takeover protection aur fraud detection system...

SSL Encryption

Har browser-to-server connection 256-bit SSL ke zariye encrypted rehti hai. Traffic interception se complete protection rehti hai.

Two-Factor Authentication

Optional 2FA setting aapky account ko extra layer se protect krti hai. OTP verification deposits aur withdrawals ko secure rakhti...

Data Minimization

Hamari policy hai ke sirf zaroori information collect kri jaye. Unnecessary personal details store nahi hoty aur unused data delete...

Audit Trails

Har account activity—login, payment, withdrawal—timestamp aur IP address ke sath log hoti hai. Suspicious patterns ko instantly flag krty hain.

Payment Partner Compliance

JazzCash, Easypaisa, SadaPay aur Raast ke sath hamara integration in ka security standards ko respect krti hai aur unke encryption...

Regular Security Testing

Hamari team quarterly penetration testing aur vulnerability assessments run krti hai. Third-party auditors se yearly review kraty hain.

Hamari Policy Clarity Aur Transparency

Bohty saray platforms par privacy policy likhy hoty hain lekin samajh nahi aata. Hum nay sirf ur-Latn-PK mein likha hai taake Pakistan se visitor asani se samajh sakay...

Plain LanguageHamara policy Roman Urdu mein likha hai, not sirf English legal terms mein.
Specific Payment DetailsJazzCash, Easypaisa, SadaPay aur Raast ke liye exactly kaun se data points hum rakhty hain.
Withdrawal TransparencyData deletion aur account closure requests pe 30-day timeline publicly likha hai.
No Hidden ClausesHum apne terms ko buried footnotes mein nahi rakhty. Main policies clearly visible hain.
Update FrequencyJab hamari policy change hota hai, aap ko email notification milta hai aur change highlights dekhy jaty hain.
Cookie TransparencySite par cookies kahan use hoti hain, kyun use hoti hain, aur kaise disable kar sktay ho, sab likha hai.
Third-Party SharingExactly kaunsy third parties (payment processors, fraud detection) ko aapka data shairy hota hai, nams aur purposes diye hain.

Aap ka Account Privacy Controls

x 100 lobby mein aap ko apni privacy settings manage krnay ka full control hai. Apna password, email, phone number aur deposit method ko kabhi bhi...

Account Settings Hub

Ek jaga mein apna sab personal information dekh aur edit kar sktay hain. Last login, active sessions aur device list sab visible rehti hai.

Payment Method Control

JazzCash, Easypaisa, SadaPay ya Raast—jo method add krty ho, usy remove ya update kr sktay ho kabhi bhi bina penalty ke.

Session Management

Multi-device login aap ke liye visible hai. Agar kisi device se logout krna ho, remotely kar sktay ho dashboard se.

Communication Preferences

Email, SMS ya in-app notifications—aap decide kro ke hamari updates kaisy receive krna chahtay ho.

Data Export Request

Apna sab account history, transactions aur personal details ki copy request kr sktay ho machine-readable format mein.

Deletion Request

Account close krny ke baad aapka data hamari live servers se delete ho jata hai. Compliance copies sirf legal requirements ke hisaab se 5 saal tak rakhi jati hain.

Privacy Ke Baary Mein Aksar Poochay Jaanay Waly Sawal

Nahi. Hamari integration sirf payment instructions bhejti hai. Aapka JazzCash balance ya transaction history hamary servers par nahi aati. Sirf confirmation ki notification milti hai jab paise transfer ho jatyay. JazzCash aapki apni banking details ko encrypt rakhe hoty hain.

x 100 par hum sirf apni in-house analytics use krty hain. Google Analytics tracking bhi minimal hai aur personal data collect nahi krti. Third-party ad networks nahi hain. Jab aap JazzCash, Easypaisa, SadaPay ya Raast ke through deposit krty ho, un payment gateways ka data collection their own terms mein hota hai.

Account deletion mein aapka personal info (name, phone, email) delete ho jati hai. Lekin transaction records tax aur legal compliance ke liye anonymized form mein rakhi jati hain. Aap withdrawal history apne account close krnay se pehly download kar sktay ho.

Aapka password bcrypt hashing algorithm se encrypted store hota hai. Hamary employees bhi aapka actual password dekh nahi sktay. Agar aap apna password bhool jaao, reset link email par bhejty hain aur aap naya password set krty ho.

Jab aap payment method update krty ho, purana number hamary live database se delete ho jata hai. Sirf naya method active rehta hai. Agar fraud case ho to forensic logs mein limited history rakhi hoti hai compliance ke liye, lekin customer-facing records mein nahi.

x 100 supported ilaqon mein apny servers operate krti hai jahan local laws allow krti hain. Data transfers sirf partner payment processors ko hoty hain aur sab encrypted rehte hain. Cross-border transfers nahi hoty bina local regulatory approval ke.

Haan. Hamara fraud detection system unusual login attempts, rapid withdrawals ya location mismatches ko flag krti hai. Agar suspicious activity detect ho, aapko email aur SMS notification milti hai. Account temporarily locked ho skta hai aur aap support team se verification complete krwa sktay ho.